How do I clear my browser's cache and cookies?

If you notice problems with the way your web page displays, or if you are having trouble uploading a file, you may want to clear the cache and cookies of your web browser. These stored temporary internet files may be preventing you from navigating through Blackboard with ease.

How to Clear Your Cache and Cookies

Internet Explorer
1) On the keyboard, hold Ctrl and Shift, then press Delete.
2) Select Cookies, and Temporary Internet files.
3) Select Delete.

Firefox
1) On the keyboard, hold Ctrl and Shift, then press Delete.
2) Choose Everything in the menu for Time range to clear.
3) Make sure that the boxes for Cookies and Cache are checked off.
4) Select Clear Now.

Google Chrome
1) On the keyboard, hold Ctrl and Shift, then press Delete.
2) In the Obliterate menu, choose the beginning of time.
3) Make sure that the boxes for Cookies and other site and plug-in data and Cached images and files are checked off.
4) Select Clear browsing data.

Safari (Mac users)

1)From the Safari menu, select Preferences.
2)Select the Privacy tab, then click Manage Website Data.

3)Select Remove All and in the small popup window that appears select Remove Now.

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  • 08-Jun-2017
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